The right people in the conversation
Bring together the people who understand the business need, the work and the day-to-day service. Clarify who is responsible for each part and how they will work together.
Make it easier for people to get work done across teams.
A team can be making progress on its own tasks while the wider piece of work stalls. We help people understand how their work connects, agree responsibilities and introduce working arrangements they can use day to day.
When to bring us in
Does this sound familiar?
- Requests arrive through emails and messages, making commitments hard to track.
- Work gets passed between teams without a clear understanding of what is needed.
- A change has been announced, but people are unsure how to work differently.
What we can help with
Help teams work together
A clear way to request help
Make it clear what a team provides, how others can ask for it and how requests are considered alongside existing commitments.
Shared working practices
Agree how work is described, planned, handed over and reviewed. Where useful, introduce agile practices such as short planning cycles and regular feedback, adapted to the work.
Helping people make the change
Use practical guidance, conversations, workshops and internal communications to explain what is changing and help people try it in their daily work.
What you can expect
- Clear roles and working relationships across teams
- An agreed way to request, assess and track work
- Shared practices for planning, handovers and reviews
- Guidance and support for the people making the change
How we know it is helping
Look at whether responsibilities are clearer, requests are easier to manage and people can work together with fewer avoidable delays.
We develop the arrangements with the people involved. Changes to roles or responsibilities need agreement from the appropriate leaders.
Talk through your situation
Tell us what is happening and we can work out where we can help.