Follow the work

Choose an area to explore, or work through all six. Each module has four questions about how work happens in your organisation.

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Take one module with four questions, choose a few areas or work through all 24 questions. You can skip a question, see a summary partway through and add more modules when it is useful.

Make priorities and progress visibleSee how work arrives, how priorities are shown and how people find out what is happening.4 questionsAgree where you’re going and what comes firstExplore why work matters, how choices are made and what happens when priorities compete.4 questionsWork out what needs doingLook at how requests become work that people understand and can complete.4 questionsHelp teams work togetherExplore involvement, handovers, commitments and how teams improve together.4 questionsGet work back on trackLook at how delays or build-ups are noticed, understood and addressed.4 questionsHelp people put change into practiceCheck how ready your organisation is for a change, and what needs attention before or during its rollout.4 questions

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Make priorities and progress visible

Think about a recent piece of work your team received. How did it reach you, and what happened next?
If someone wanted to know what was happening with that work, how would they find out?
Where can people see incoming requests alongside the work the team has already agreed to do?
How do you keep that picture up to date when the work or priorities change?

Agree where you’re going and what comes first

When new work comes in, how do you decide what needs attention first?
How do people understand why a piece of work matters to the organisation?
How are the options considered before people, time or money are committed?
When a new request affects existing commitments, how is the choice made and shared with the teams involved?

Work out what needs doing

Before someone starts, how do you work out what needs doing, who will do it and what ‘finished’ looks like?
How do the people asking for the work and those doing it agree on what is needed?
When work needs to be split into smaller parts, how do you decide what those parts are and how they fit together?
What happens when the work is unclear or needs something from another team?

Help teams work together

How do you bring in the people needed to understand and carry out the work?
When work passes between people or teams, what is shared and how do they know who is responsible next?
When one team is waiting on another, how do they agree what happens next?
How do teams review the way they work together and put improvements into use?

Get work back on track

How do you notice when work is taking longer than expected, building up or producing the wrong result?
When that happens, how do you find out what is causing it?
How do people agree whether to change the approach, get more help, adjust the work or stop it?
After a change is made, how do you tell whether it is helping?

Help people put change into practice

Are leaders actively backing the change and clear about why it matters?
Do the people affected understand what will change and have a say in it?
Are people ready to use the new way of working?
Will people have the tools, information and help they need?

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